Headway Suffolk, a local charity that supports people with acquired brain injury and neurological conditions, is very proud to announce that at its recent Care Quality Commission (CQC) inspection it was rated as outstanding.
For caring and well-led it was rated as outstanding, while for safe, effective and responsive it was rated good.
Headway Suffolk CEO Helen Fairweather said: “We are extremely proud of being rated as outstanding, especially after a pandemic. We have worked so hard. Being acknowledged for the work that our caring staff deliver to our very vulnerable clients is fantastic.
“The inspector took the time to look at the whole charity and not just regulated to service. She realised the impact that our minibus drivers, Brainy Dogs scheme and free shop, as well as our amazing hub, has on our clients.
“We are indebted to our fantastic staff team, who on a routine basis go the extra mile and don’t even realise that they’re doing it as it is the norm.
“My carers were fantastic, really patient and kind”
Within the report, Headway Suffolk clients said: “I feel safe, well protected and comfortable with them. They treat me very well.”
A family carer said: “The carers are so in tune with my family member. They notice any changes, even slight ones, and if they worried they ring the doctor for advice and keep me updated. They are invaluable like that, always making sure my family member is happy and safe.”
Another client said: “I get very anxious. When it’s really bad, I won’t want to go out. The pandemic really affected me. I felt scared all the time of everything and everyone. It wasn’t safe.
“My carers were fantastic, really patient and kind. We talked it through, they reassured me, encouraged me and supported me to go out and about. They didn’t push me. We went slowly. They understood. We started with small things like little steps, and now with their help I’m out and about most days.”
The full report is published on CQC’s website – www.cqc.org.uk/location/1-8343808875.
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If you would like your loved one with a brain injury or neurological condition to be looked after by an outstanding service, or if you are a carer and would like to work for a company and charity that has been recognised as delivering outstanding care and looking after their staff in a remarkable way, then please contact Helen Fairweather on [email protected] or 01473 712225.
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